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Careers

Would you like to be part of the Wynnstay Team?

Wynnstay Group plc is a leading, successful and profitable business experiencing rapid growth, employing in excess of 900 employees, and offering a wide range of career opportunities across our core business divisions.

A community-based employer, we provide a diverse mix of careers opportunities ranging from commercial sales positions to specialist and technical and operational opportunities for enthusiastic individuals who can join our existing dedicated teams and help drive the business forward.

As a Company, we strive to provide our valued customers with quality service and expert advice. In order to meet these ambitions, we promote staff development initiatives and provide access to structured training opportunities, while supporting various vocational and professional qualifications.

If you have an interest in our business, are looking for permanent or temporary employment or placement and apprenticeship opportunities, and you are keen to work for an expanding leader in the agricultural UK industry, we would welcome your application.

The rewards? Wynnstay offer a competitive and fair rewards package to include basic salary, company profit-related pay, a pension & life assurance scheme, company share incentives (after qualifying period) and career development opportunity.

On this page, you will find information on all opportunities currently available within the Group, detailing principle requisites of each role together with a useful link for submitting your application of interest online.

 

Latest Vacancies

Location: East and West GrainLink teams

  •  To competently and effectively trade grain, while seeking opportunities for link-selling other products that are available under the product portfolio including Fertiliser, Seeds, Ag-Chem for example
  • To manage contract purchases and sales ensuring accurate use of the internal I.T system and ensuring position limits are adhered to and monitored constantly
  • To assist where necessary with the compliance and industry audits including environmental issues which may affect the Company, including health & safety
  • To communicate with other relevant departments and divisions within the Group to ensure the continued smooth running of trading activities
  • To profitably trade a range of grains throughout the geographical area
  • To assist with the budget process and monitor targets that have been set
  • To provide daily pricing and market information for Arable specialists
  • To maintain and develop strong relationships with suppliers and end-users
  • To manage forwarding/administration staff within the division to maximise the effective use of time and resources
  • To liaise with the Grainlink teams and Wynnstay product management and sales personnel to maximise the contribution from group trading activities
  • To purchase grain from a designated farmer ledger in the geographical region
  • To inspect seed production crops as required
  • To prepare reports as required by your direct line manager
  • To communicate all necessary trading details to administration and forwarding staff
  • To ensure that credit limits are adhered to and updated where necessary
  • To inform senior management of any concerns or irregularities which may jeopardise the operation of the business

Location: Llansantffraid

To assist in maintaining the Transport maintenance policies, processes and procedures to enable the safe and efficient delivery of product from source onto farm, while ensuring compliance with a variety of regulatory bodies including DVSA and VOSA.

Duties

Commercial Function

  • To efficiently assist in the operation of the garage facilities
  • To manage and undertake any new initiatives regarding the maintenance of our vehicles
  • Help with promoting our Daily defect reporting system and compliance culture with any Wynnstay driver

Regulatory Function

  • To ensure that our vehicles remain compliant with the various Codes of Practice in operation, e.g. DVSA guide to maintaining roadworthiness, UFAS guide for road haulage
  • To ensure the compliance of the function with Vehicle Inspectorate and Health and Safety regulatory requirements
  • To work with the Transport Administrators and Co-ordinators at all locations to ensure all vehicles remain roadworthy
  • To take advice as necessary from identified external experts and ensure that requirements are effectively implemented across the fleet

Location: South Scotland/North England.

  • Selling calf & lamb milk powders and calf & youngstock feeds
  • Follow up leads on milk powders, calf & youngstock feeds and calf feeding equipment
  • Making practical feeding recommendations
  • Advice and troubleshooting on problem farms, with a view to selling the solution
  • On-farm support and training reps (incl. dual calling) and store staff on milks and calf & youngstock feeds products and services
  • Instruct farmers on use of calf machines and related equipment
  • Raising awareness of Wynnstay with local vets, institutions and discussion groups, e.g. on farm workshops
  • Contributing technical articles and advertisements to company newsletters and updating promotional material
  • Use social media to promote products, services, technical support offerings and testimonials
  • Regularly update your Manager of the trading situation and market conditions
  • Inform senior management of any concerns or irregularities which may jeopardise the operation of the business
  • Manage own time effectively, ensuring value for money in role
  • AMTRA qualification would be beneficial when advising on calf health

Location: South West Region & South England (Cornwall & Devon)

To develop your knowledge and skills in order to professionally represent Wynnstay, while working closely with other sales, retail and specialist colleagues to effectively and profitably develop field sales activity within your designated territory.

 

Duties

  • To grow and develop sales of Wynnstay feed and related products. On an ongoing basis, this will involve achieving or exceeding various targets relating to sales, volumes and margins as agreed with the Sales Manager.
  • To win new business for Wynnstay within own designated area by identifying and seeking potential new business and new markets, while maintaining your existing customer base.
  • To provide technical product support to customers within own designated area, in line with the company standards defined by the Technical Product Managers.
  • To provide input into the annual budget setting process for your region, projecting sales and determining profitability.
  • To market Wynnstay as a company and promote the Wynnstay brand within own designated area; generally, increase the awareness of customers/potential customers about Wynnstay.
  • To build and maintain constructive relationships with other key sales channels, including the Stores, working closely with staff from Sales and other divisions within the company, to maximise returns from group trading activities.
  • To roll-out marketing and product management campaigns within own designated area, liaising where necessary with the Marketing Group and Product Managers.
  • Fully utilising the Sales Support function, to monitor customer and sales trends for determining key accounts and future sales strategies.
  • To regularly report in an accurate and timely fashion to the Sales Manager on general activities, market opportunities, competitor activities, and so on, as required.
  • To offer technical input into company sales and marketing programmes where necessary.
  • To undertake any project work as directed by your manager.
  • To participate in various training and development activities as agreed with your manager.
  • Inform senior management of any concerns or irregularities which may, or has the potential to, jeopardise the operation of the business.
  • To manage own time effectively, ensuring value for money in role.

 

Location: Astley, Shrewsbury

  • To ensure that all incoming and outgoing customer enquiries are dealt with efficiently and effectively as necessary over the phone
  • Always portraying Wynnstay Group PLC in the best possible light internally and externally
  • Accurately process all orders and enquiries to the appropriate person in a timely manner
  • To meet and strive to exceed personal/team qualitative and quantitative key performance indicators on all campaigns
  • Maintain data stored within CRM in line with GDPR standards and identifying any data integrity issues
  • Check CRM data with contacts held on an account and populate missing fields in a comprehensible manner
  • Follow communication Road Maps when handling clients and prospects
  •  Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Engineer and seize opportunities to upsell and link sell products and services when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our CRM as instructed and in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level

Location: Oswestry

The Role:

Your responsibilities will include a variety of day-to-day administrative duties including assisting Product Managers by analysing various product ranges, meeting suppliers to ensure best terms and prices are maintained, identifying potential growth areas in product sectors, assist with implementing sales strategies and producing suitable reports to retain, increase and maximise sales through various selling initiatives.  You will also liaise with many other areas of the business, particularly our depots. 

 

The Candidate:

To be considered for the role it would be an advantage (but not essential) if you have an agricultural background. You will be self-motivated, flexible in taking on a wide range of tasks and possess the confidence and organisational ability to perform effectively in a demanding, fast-paced working environment. Experience in retail would be a direct advantage. You must also be computer literate, confident in the use of excel and word, and be able to display a good level of accuracy and numeracy.

 

Duties:

  • To assist with retaining, increasing and maximising sales of products through various selling initiatives.
  • To be a main point of contact for providing support and advice on these products.
  • To assist the product management team in managing, monitoring and liaising with certain suppliers to ensure the best terms and prices are maintained on a regular basis.
  • To assist with organising promotional activities and campaigns within your product sectors, support campaigns at stores and promote link selling.
  • To identify potential growth areas in your product sectors and assist with implementing sales strategies to enhance growth by liaising with stores, and key people including the Purchasing Team, Product Specialists, Marketing Team, and Trade Managers.
  • To coordinate training activities for key individuals on products you look after.
  • To continuously develop your knowledge on the related product ranges.

Location: Pontesbury, Raglan, Haverfordwest, Stockton & Wadebridge

  • To retain, increase and maximise sales of agricultural products.
  • The key point of contact within your given territory for support and advice on Agricultural products to both customer and colleagues.
  • In line with company initiatives, to organise promotional activities and support campaigns at the depot and to include link selling.
  • To identify potential growth areas in the agriculture sector and implement sales plans to enhance growth, by being aware of the local competitive landscape and liaising with Store Managers, Product Specialists, Marketing Team, Purchasing Team, Development Managers and Regional Trade Managers.
  • To utilise the CRM function in conjunction with your Manager, to assist with the ongoing data collection and to increase sales activities with the customer base.
  • To continuously develop your knowledge on agricultural products by attending relevant training programmes.
  • To service customers and provide advice where qualified, in a friendly, courteous and professional manner and in line with customer care policies.
  • To be flexible in providing cover at other local stores where required.

Location: Kendal, Llangadog, Stockton or Cross Hands

Positions in Kendal, Stockton, Llangadog and Cross Hands are full time. 

We have an additional part-time role available at Cross Hands.

  • To service customers and provide advice where qualified, in a friendly, courteous and professional manner
  • To perform various warehouse duties, including receiving goods in, dealing with relative paperwork, order picking and providing good customer service whilst loading products into vehicles.
  • To operate a forklift while ensuring adherence to all safety standards
  • To stock shelves, carry out stock rotation exercises, and assist in merchandising as required
  • To assist with accurate and timely stocktaking
  • To efficiently complete the processing of cash and credit transactions as and when required
  • To work as a team player providing general support to colleagues on product knowledge and stock-related matters.
  • To support the success of all promotional campaigns
  • To oversee the maintenance and cleanliness of Depot yard and whole site appearance.
  • To be flexible in providing cover at other Depots where required

Location: Astley (Shrewsbury)

To assist the Warehouse Senior Management team by accurately, efficiently and safely performing varied general warehouse duties, to include picking orders for distribution to Wynnstay outlets and safe loading /unloading of vehicles.

Duties

  • To accurately pick all orders for supply to our depots
  • To load and unload delivery vehicles safely and efficiently
  • To put away all incoming goods in an organised fashion
  • To report to any anomalies in stocks, i.e. damaged and out of date products, or low level of goods
  • To operate a forklift as required taking care to adhere to all necessary safety standards
  • To maintain good housekeeping in the warehouse and keep it clean and tidy always, maintaining a safe working environment
  • To participate in any duties as may be necessary in the interests of health and safety, including COSHH compliance, Spillage clean-up, and safe manual handling. In all cases, comply with health & safety instructions and wear any Personal Protective Equipment deemed necessary
  • To service any warehouse customers in a friendly, courteous and professional manner
  • To play a key role in stocktaking activities

 

Specifications

  • To be able to conduct a manual handling role
  • To possess a Counterbalance Forklift licence, or similar, or be prepared to undergo training
  • To be self-motivated and can work from own initiative
  • Can demonstrate strong accuracy levels
  • Is flexible in approach to working hours

 

Location: Calne

To co-ordinate, monitor, review and administer Transport activities and compliance standards while developing your skills and knowledge to provide support to your manager and the wider Transport team.

Duties

  • To be responsible for inputting, invoicing, and collating all driver delivery documentation, raising any queries with the Transport Coordinators and/or line Manager.
  • To arrange for driver digital tachograph cards and vehicles to be downloaded on a weekly basis.
  • Updating the database for vehicles activities weekly.
  • Coordinating and monitoring distribution activities.
  • Liaise with customers daily to ensure an outstanding service standard.
  • Act as a point of contact for drivers and the Transport function daily.
  • Liaise with your Manager to ensure all vehicles are kept legally roadworthy.
  • To flexibly provide general assistance on-site at peak times to ensure efficient business activity.
  • To coordinate compliance with Transport regulations, in conjunction with your Line Manager to include filing and database inputting.
  • Provision of general office support when required including assisting the wider Transport and Customer Services teams and making deliveries/pick-ups to/from other Company sites or suppliers as directed by your manager.

Location: Astley

Supporting our ambitious growth plans, you will join the seed product management team and assist with the management of order processing, logistics, customer service and sales support related duties, while assisting with sales development and product management processes within the department and contributing to the maintenance of the long-term cost-effective operation of the Seeds business.

 

Duties

  • Administer seed orders (sales, grower contracts, purchase and invoicing) on Generation ERP seed system and process all relevant paperwork relating to goods received and despatched.
  • Support and arrange seed deliveries in accordance with product availability, market demands, storage and distribution planning.
  • Undertake seed sampling of all As Grown produce coming into the plant
  • Maintain standards necessary to ensure compliance with DEFRA regulations.
  • Provide support for seed management, working within the seeds team to maximise sales contribution.
  • Build and maintain good working relationships with customers, suppliers and Wynnstay personnel.
  • Crop Inspecting Cereals & Pulses, Seed Samplers, both provided by DEFRA

 

Additional Responsibilities

  • Meet or exceed any specific performance objectives agreed under the Wynnstay Review process.
  • Any other reasonable duties that you may be asked to perform.
  • Adhere to all Wynnstay policies and procedures.
  • Manage workload and duties efficiently and accurately.
  • Building knowledge within the Seed Business.
  • Undertake necessary training and development as required.

 

 

Location: Covering Mid Wales, North Shropshire and Cheshire

To develop and maximise the financial contribution of poultry feeds and associated products throughout the trading area and your given territory.

Duties

  • To work to and promote the company values of THRIVE and conduct day to day activities taking the values into account
  • To retain, increase and maximise sales of poultry product through direct selling activities
  • To offer support to Wynnstay retail and field sales force on poultry products
  • To liaise with other product managers to promote link selling across the business.
  • To provide marketing information and programmes to the Marketing Group for promoting poultry products
  • To liaise with the Head of Poultry regarding the procurement of any poultry related product requirement beyond Wynnstay’s own production
  • To provide input where necessary into pricing policy for poultry feeds and associated products considering market situations and Wynnstay’s trading position
  • To assist in developing and promoting sustainable practices within the poultry business, customer group and sales force
  • To seek opportunities for innovation and innovative products
  • To evaluate potential new business opportunities within the poultry sector
  • To communicate all necessary detail to support and administration staff.
  • To develop poultry product sales within the terms of the company marketing, pricing policy and poultry strategic plan
  • To manage the aged debts of any direct contacts or customer
  • To inform senior management of any concerns or irregularities which may jeopardise the operation of the business
  • To represent Wynnstay at industry events and functions

Other Responsibilities

  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform
  • To adhere to all Wynnstay policies and procedures
  • To focus on personal and professional career development
  • To operate in a manner that takes into consideration sustainable practices and the environment
  • To maintain full FAR (feed advisory register) status

Person Specification

Key attributes and competencies:

  • A strong understanding of the Agricultural industry and its developments, specifically the poultry sector and its’ supply chain
  • An ability to lead by example with a strong focus on customer service
  • An approachable nature with the confidence to use your knowledge and skills to respectfully raise the Company profile
  • Ability to present confidently, demonstrating technical integrity, to a broad spectrum of delegates
  • Must be an excellent communicator, influencer and relationship
  • Tacit skills: a positive attitude, self-motivated, hardworking, an effective team player, an analytical thinker and a robust attitude toward sales achievement
  • Previous experience in selling/advisory role
  • Practical poultry experience on farm

Location: Dartington, Cardigan or Stockton

  • To service customers and provide advice where qualified, in a friendly, courteous and professional manner
  • To perform various warehouse duties, including receiving goods in, dealing with relative paperwork, order picking and providing good customer service whilst loading products into vehicles.
  • To operate a forklift while ensuring adherence to all safety standards
  • To stock shelves, carry out stock rotation exercises, and assist in merchandising as required
  • To assist with accurate and timely stocktaking
  • To efficiently complete the processing of cash and credit transactions as and when required
  • To work as a team player providing general support to colleagues on product knowledge and stock-related matters.
  • To support the success of all promotional campaigns
  • To oversee the maintenance and cleanliness of Depot yard and whole site appearance.
  • To be flexible in providing cover at other Depots where required

Location: Astley, Shropshire and Cross inn and routed via Carmarthen

Supporting our customer service and distribution policy and standards, by professionally, effectively and safely conduct a range of driving, loading, and delivery duties to our customers, whilst adhering to associated regulations and guidelines, as agreed with your manager.

Duties

  • To carry out a range of driving and delivery activities, including HGV driving, manual handling, safe loading and unloading of the vehicle and assorted administrative requirements
  • Safely and effectively store and secure products in the trailer unit on the vehicle, maintaining safety, security, and careful handling of all products transported and loaded/unloaded at all times. Training is provided to ensure safe handling or products such as ADR, and use of any machinery on site.
  • To fully comply with our Operator’s licence requirements, including tachograph use and the working time directive at all times where applicable
  • To maintain the condition and roadworthiness of your assigned vehicle while incorporating the use of our daily defect reporting system
  • To ensure your assigned vehicle is kept in a clean condition, both inside and out
  • To ensure wheel nuts are checked and tightened in accordance with our policy
  • To service customers in an efficient, friendly, courteous and professional manner
  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform

Location: Raglan, Newtown and Llanfachraeth

Ensuring a quality service to our farm customers, you will manage the depot trade activities, site operations, and staff, to maximise the financial contribution and effectiveness of the depot, while offering valuable products and reliable efficient services in line with our agreed business objectives.

Duties

  • To retain, increase and maximise sales of all product areas at the store through various selling activities
  • To take overall responsibility for the site including its staff, stock, and performance
  • To ensure the existing customer base is maintained at exceptional levels of customer service, and new contacts/customers are established where possible
  • To provide leadership, support and development to key individuals within the store
  • To set SMART objectives for key individuals within the store in line with the Retail Performance Management system.
  • To ensure your manager is informed of any developments with the Store and its activities
  • To keep your staff informed of and consulted on new and ongoing developments, using the Bulletin and other supplements including memos, Newsletter and Intranet etc
  • To assist with the setting, communicating and achieving the annual financial budgets at the store, including sales, margins and stock turnover
  • To ensure the store is stocked adequately and presentable at all times, with seasonal stock, aligned with the Group’s Blue Print procedure
  • To manage stock efficiently ensuring the best return per square foot of floor space, while coaching product specialists to be pro-active with stock replenishment, obsolete products, and managing inter-store transfers and stock records on the system
  • To ensure stock is managed and controlled to the highest standard, ensuring Smartscan procedures are completed accurately, efficiently and timely
  • To implement and participate with promotional campaigns for the retail, agricultural, and other relevant market segments, and to explore new market segments, following an agreement with your Manager
  • To liaise with the Marketing Department in running individual store marketing campaigns and open days
  • To liaise with key people within the division i.e. product specialists, regional business managers, marketing team, purchasing team and development managers, and maintain good working relationships within the wider Group inc. Transport and Sales Representatives etc
  • To coordinate compliance with Health and Safety requirements and various transport regulations, in conjunction with the Transport Manager.
  • To ensure all vehicles kept on the premises are maintained and serviced as required and kept legally roadworthy, and all documentation is efficiently dealt with and adhered to
  • To be responsible for Health & Safety on-site, including fire safety, site security, staff welfare, accident reporting and First Aid. To understand and comply with the requirements of BASIS, FIAS, British Pharmaceutical Society, trading standards, AHDA, FACTS, etc where applicable
  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform
  • To adhere to all Wynnstay policies and procedures

 

Person Specification

  • Commercial & practical awareness of the agricultural industry
  • Enthusiastic and hungry to seek new opportunities through various initiatives.
  • Can encourage and inspire others to follow with previous management/supervisory experience and strong communication skills.
  • Ability to sell through enhanced customer relations and knowledge
  • Can act as a team player, networking with key individuals throughout the Group.
  • Knowledge of the regulations surrounding the portfolio of products sold.
  • Awareness of the Health and Safety in the Workplace.
  • To be qualified in the following areas, or prepared to undergo training: Amtra SQP Qualified or Basis Store Keeper Qualified

Location: Llansantffraid

Supporting Spar and Wynnstay customers by assisting in the smooth operation of the store and stock activities, while providing an excellent standard of service and maximising sales opportunities. Additionally, to professionally, effectively and safely conduct a range of loading, unloading, and storage-related activities as agreed with your manager.

Duties

  • To provide a service and advice to customers, in a friendly, courteous and professional manner
  • To efficiently and accurately complete the processing of cash and credit transactions
  • To ensure shelves are stocked in accordance with daily protocols, carry out stock rotation exercises, and assist in merchandising as required
  • To assist with accurate and timely stocktaking
  • To support the success of all promotional campaigns and maintain visual impact at all times
  • To oversee the maintenance and cleanliness of store and yard to ensure that the site as a whole is kept tidy
  • To perform various safe lifting duties, including receiving and stacking goods, order picking, dealing with related paperwork, and serving customers with bulky items if needed while assisting safely with loading them into customer vehicles
  • To be flexible in providing cover at other depot locations where required
  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform
  • To adhere to all Wynnstay policies and procedures

Location: Llansantffraid

Supporting our Sales Ledger and Credit Control teams on a variety of data processing and administration tasks, to ensure smooth management of our sales accounts processes and systems.

 

Duties

  • The opening of daily post received within Sales Ledger Dept
  • Posting of daily cash transactions accurately and timely and applying processing of cash receipts from stores
  • Recording all cash batches in computerised cash book ensuring data is accurate
  • Assisting in the reconciliation of store daily banking paperwork
  • To support and resolve any queries for our customers, delivering the highest possible of customer service
  • To support and resolve any queries for internal personnel
  • Issuing and processing of credit notes in line with procedures where applicable
  • Processing of BACS payments onto customers’ accounts in a timely and efficient manner
  • Provision of general office support for the Head Office including outgoing post and franking of mail
  • Any other reasonable duties which may be required

 

Responsibilities

  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform
  • To adhere to all Wynnstay policies and procedures

Location: North Wales

To develop skills, knowledge and capability to professionally represent Wynnstay, and proactively and reactively support development of sales and efficiencies at all stores in any given territory, through efficient service and delivery to farm and retail customers, in line with agreed business objectives.

Liaising with trade managers to Coach Agricultural Traders in the Depots over all areas of the business to help develop them to gain confidence to trade with customers on agricultural products, including maximising sales and margins, controlling costs and stock, and developing staff in line with store and overall Company objectives.

 

Duties

  • Working closely with your Manager, and the regional Operations Manager, to deliver agreed annual targets for sales, margins, costs and stock turnover for the retail Division, with emphasis placed on agricultural trading and service to farm, while working closely with other product management, customer service, logistics, and sales channels across the business for maximum contribution and development, and efficiency
  • To maintain capital, revenue and promotional spend within agreed levels and effectively manage your sites profit and loss
  • To provide input into the budget setting and promotional plans, ensuring these are implemented and integrated into organisational practice, and regularly reviewed for progress
  • To successfully implement all country Depots strategies as required, fully utilising the regional Trade Management team and Operations Manager, while working in conjunction with other divisions and key sales and product managers, and transport function
  • To keep pace with a constantly changing industry, anticipate market trends, competitive threats, and commercial opportunities, reporting on these to your manager at regular intervals
  • To lead, coach, develop, and, where necessary, train all Store and Agricultural Trade staff, ensuring they are competently and effectively carrying out their roles, utilising a performance management and development process
  • To attend regular territory meetings with relevant personnel to ensure that strategies are on target and relevant adjustment is made to achieve objectives
  • To keep the retail management team informed of developments via regular update meetings, to be organised by your manager
  • Ensuring adherence to and co-operation with all policies and procedures in operation, including the efficient stock management and cash/credit practices are used with key product lines within all stores under your responsibility
  • To take responsibility for your relevant sites, to include health & safety (including fire regulations), environmental, trading standards, BASIS, Royal Pharmaceutical Society of Great Britain, AHDA, FIAS, FACTS, UFAS, transport compliance, etc, where applicable
  • To lead project work as agreed with your manager, including new store launches and joint venture integration

 

Responsibilities

  • To meet or exceed any specific performance objectives agreed under the Wynnstay Review process
  • Any other reasonable duties that you may be asked to perform
  • To adhere to all Wynnstay policies and procedures